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Client Support


At Ascend Analytics, we support our clients with a dedicated team of energy analysts and system experts.  Ascend provides open access to this dedicated team of solution experts.  In many cases, our clients utilize Ascend’s staff as peaking resources without incurring any additional costs.



Ascend Analytics provides our clients with open access to a dedicated team of energy analysts and system experts. Within our support team, we dedicate one person to be a Primary Ascend Contact (PAC) for your company.  This person knows your system, data, and the markets that you operate within.  Thus, when our clients want to perform a task in the model and have a question, we can provide answers much more efficiently.  Our clients are utilizing our support team for a variety of tasks.

Primary Uses:
  • Product training
  • New project support
  • New management requirements
  • Building new reports
  • General questions

By providing open access to a general analytical support team, plus a dedicated Ascend analyst that is familiar with your portfolio & markets, Ascend has been able to provide tremendous flexibility to our clients to optimize their efficient use of our models. In many cases, our support model has allowed clients to keep current staff levels and still increase their analytical capabilities.

Ascend Analytics has combined industry-leading model capability with robust client support.  This allows our customers to dramatically improve decision analysis and gain competitive advantage in the marketplace.

Our solutions are used by dozens of energy companies in North America and Europe.

Existing clients can use our online documentation and support by registering and signing into our support pages available at the top of this page.

For more information contact us.
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Copyright 2011 by Ascend Analytics, LLC