Online Order FAQ

What is the report format?

The ISO/RTO market report is delivered in PDF format. Price files are provided in .xlsx format.

What is included with the report?

Each ISO/RTO Market Report includes insights into ISO/RTO-specific Macro-Level Drivers, Resource Mix Forecasts, Price Forecasts (subhourly, hourly, monthly price shapes, ancillaries, capacity markets, RECs), geospatial and basis dynamics, and other outputs.  In addition, hourly and sub-hourly Hub price forecast files are included for each ISO/RTO with hourly prices for Day Ahead Energy and Ancillaries as well as 5-minute Real Time (RT) Prices for Energy, and RT Ancillaries (Price files often exceed >20MB). A 30-minute phone consultation with an Ascend Energy Analyst is also included. Request a sample report to find out more.

What is the payment process?

Reports can be purchased with credit card (Visa, Mastercard, American Express, Discover, JCB). For new customers, payment will be required prior to report delivery. If a refund is requested, it follows the standard Stripe refund period.

How do I receive the report?

The report and accompanying files will be emailed to you, as well as steps for scheduling the included consultation with an Ascend Energy Analyst.

How often are reports released?

Some reports are produced yearly, others are produced twice a year. The report frequency is mentioned on the respective report page. If you are interested in subscribing to reports and automatically receiving new releases, please contact us at 303-415-1400 or send us an email at AscendMIStore@ascendanalytics.com.

Can I freely distribute the report?

Clients can share the report within their company, however third-party distribution is prohibited without prior written consent from Ascend Analytics.

How can I contact Ascend Analytics with questions?

We are happy to assist you with any questions. Please contact us at 303-415-1400 or email us at AscendMIStore@ascendanalytics.com

Is the payment process secure?

Ascend is committed to the safety and security of our customers. As a PCI compliant entity, Ascend does not retain any personal data or credit card information. Ascend utilizes SSL Certificates for the encryption and security of transmitted data.

How do I subscribe to Ascend Analytics reports?

Ascend is pleased to offer recurring subscriptions that will provide customers with bi-annual ISO/RTO report updates as well as forecasted prices and analyst phone consultations. To find out more about subscriptions, please contact us at 303-415-1400 or send us an email at AscendMIStore@ascendanalytics.com